Question 1

Which course do I need?

Accepted Answer

It depends on why you need training. Individuals and families often choose a Heartsaver CPR AED or Family & Friends CPR course, workplaces frequently need Heartsaver First Aid CPR AED, and healthcare-related roles may need BLS Provider. Use the “Find the Right Training” tool on our homepage, or call us and we will help you choose.

Question 2

Is previous CPR experience required?

Accepted Answer

No. Our courses are designed to welcome first-time learners as well as those renewing their skills. Instruction is clear, hands-on, and paced so everyone can practice with confidence.

Question 3

Do you offer individual classes?

Accepted Answer

Yes. We offer training for individuals as well as families, workplaces, schools, and community groups. Contact us for current class options.

Question 4

How do I register?

Accepted Answer

Use the Book a Class page to submit a booking request, or call us directly. We will confirm available options with you before anything is finalized.

Question 5

What if I do not see a class that fits my schedule?

Accepted Answer

Reach out. We can discuss upcoming availability and private or on-site options that may fit your timing. Call us for the current schedule.

Question 6

Can you train a group at our location?

Accepted Answer

Yes. On-site training at your workplace, school, or organization is available. Submit a group training request and we will follow up about options.

Question 7

Will I receive certification?

Accepted Answer

Certification depends on the specific course you take. Some courses lead to a certification credential and others are skills-focused without a credential. We will confirm the certification details for your selected course before you register.

Question 8

Are you an American Heart Association Training Center?

Accepted Answer

Yes. Start-A-Heart is an American Heart Association Certified Training Center. We deliver hands-on instruction aligned with current guidelines.

Question 9

What should I bring?

Accepted Answer

Wear comfortable clothing you can move and practice in, and bring a photo ID. Any additional items for your specific course will be shared when your training is confirmed.

Question 10

How long does training take?

Accepted Answer

Training length varies by course and format. We will share the expected time for your selected course before your session so you can plan accordingly. Call us for details on a specific course.

Question 11

What is the class environment like?

Accepted Answer

Calm, supportive, and hands-on. You will have real practice time on manikins and AED trainers, room to ask questions, and realistic scenarios that build genuine confidence.

Question 12

Do your courses cover adult, child, and infant CPR?

Accepted Answer

Coverage depends on the course. Several of our courses include adult, child, and infant CPR, while others focus on specific audiences. Each course page lists the skills covered.

Question 13

Will I get to practice with an AED?

Accepted Answer

Yes. Our courses include hands-on practice using AED trainers so you learn to use one safely and confidently.

Question 14

Do you train businesses and groups?

Accepted Answer

Yes. We provide private group and on-site training for workplaces, schools, childcare providers, hospitality teams, and community organizations.

Question 15

Can training be held at our location?

Accepted Answer

Yes, on-site training is available. Submit a group training request with your participant count and location and we will follow up about options.

Question 16

How many participants can you train?

Accepted Answer

Group sizes vary depending on the course and setting. Share your expected participant count in a group training request and we will discuss what works best for your team.

Question 17

What happens if I need to reschedule?

Accepted Answer

If you need to reschedule, contact us as early as possible and we will do our best to find an option that works. Specific rescheduling details will be confirmed with your registration.

Question 18

How is payment handled?

Accepted Answer

Payment details are confirmed as part of the registration process. Please contact us for current information about a specific course or group booking.

Question 19

Can you accommodate accessibility needs?

Accepted Answer

We want every learner to be comfortable and able to participate. If you have an accessibility need or request, contact us ahead of your session and we will do our best to accommodate you.

Questions, answered

Choosing a Course

Scheduling & Registration

Certification

Training Experience

CPR & AED Questions

Group & On-Site Training

Payment & Cancellation

Accessibility

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